Returns Policy


We understand that sometimes you'll need to return items to us and we've made this easy, fast and simple. Our no quibbles returns policy means that if you're not 100% happy with any of the item we have sent you, we'll be happy to exchange or refund it for you.

When you receive your item you have up to 14 days to change your mind and send it back to us.

We'll exchange or refund all items which: 

•    Are returned to us within 14 days of receipt, and

•    Are returned to us in perfect condition, with their original packaging and with the labels attached.

Your statutory rights are not affected.



Wrap securely in a bag or paper, taking care not to damage the product packaging and post to:


Kr. Valdemara 105 - 58, Riga, LV–1013


Please enclose your invoice or returns form, letting us know what action you would like us to take, eg. exchange or refund. This will help us to ensure we process your return quickly and efficiently.

You'll need to pay the postage costs to return your parcel. We recommend that you ensure you obtain sufficient postal insurance in case your item goes missing on its way back to us.

If you have any inquiries about returning your item(s), please feel free to email us at:


When returning your item, remember to include the code and size of your replacements.

•    We'll dispatch your replacements postage free to EU addresses.

•    We'll turn around your exchange as quickly as we can and subject to stock availability, aim to dispatch your replacements within 24 hours of receiving your return.

•    Bear in mind that there might be slight delays during the busy periods or national holidays



•    We'll refund your item via your original payment method, except in the case of payment by cash, where we will refund you by bank transfer or PayPal transfer.

•    We try our best to process all refunds within 24 hours of receipt, however during busy periods, allow 7 working days for your refund.

•    When we've completed your refund, we'll send you an email letting you know.

•    Please note: FRENSON® gift cards are non-refundable.

•    We will (where applicable) refund reasonable postage costs if there is a fault found with an item. (Please also refer to the section FAULTY ITEMS below. Any refunds will be made after goods have been received and inspected. Proof of postage expenses required.  If you expect postage costs to exceed EUR 5.--, please email us to possibly find more favorable terms. )



If you find a fault with your item, send it back to us and we'll take a look at it as soon as we can. If we find a manufacturing fault, we'll be happy to replace or refund it.

•    Faulty items should be returned within a reasonable time and must be in a clean and dry condition. Any items which are not in a clean, dry and hygienic condition will be returned to the customer.

•    Please enclose all your details and a covering note explaining the fault and any other useful details.

•    We'll try to get back to you within 24 hours of receipt of your parcel, although during busy periods this may take slightly longer.

•    Where a fault is found, we'll refund your reasonable return postage costs. In case you expect postage costs to exceed EUR 5.00, please email us to possibly find more favorable terms.

•    Occasionally, if we're struggling to locate a fault, we may request a second opinion from the product manufacturer.

•    Your statutory rights are not affected.



If you change your mind and decide not to go ahead with your order, you can cancel it within 14 days from the date we receive your order.


To cancel your order before dispatch, we recommend that you contact us by phone as soon as you can after placing your order, and we'll do our best to cancel your order before it's dispatched.


If you wish to cancel your order after dispatch, you'll need to wait until you receive your order and then follow our returns procedure.